Shipping policy
Shipping within Germany
At present, Zenit delivers exclusively to addresses within Germany. International delivery, including Austria and Belgium, is not currently available. We are working to expand our delivery area in the future.
Delivery options and costs
- Standard delivery: €5.99
- Complimentary standard delivery: on orders of €70 or more
The available delivery options and final shipping cost are displayed at checkout before payment. Promotional offers that include shipping are applied automatically when their conditions are met.
Order processing
Orders are prepared on business days, Monday to Friday, excluding German public holidays. Once your order has been handed over to the carrier, you will receive a shipping confirmation by email. If tracking is available, the email will include a tracking link.
Delivery times
Delivery times depend on the selected shipping method and begin after your order has been dispatched. Public holidays, periods of high order volume, severe weather and carrier disruptions may occasionally cause delays.
Delivery address
Please review your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. Once an order has entered processing or has been dispatched, we might no longer be able to change or redirect it.
Damaged, incomplete or missing deliveries
If your order arrives damaged or incomplete, please contact us promptly at zenitritual.admin@gmail.com. Include your order number and photographs of the parcel and affected products so that we can assist you efficiently.
If tracking shows your parcel as delivered but you cannot locate it, please check with household members, neighbours and any designated safe place before contacting us.
Questions
For questions concerning your order or delivery, contact us at zenitritual.admin@gmail.com.